FAQ's

What if I don't have my taxi registration number when I do my quote?

You can still get a quote. As soon as you get your taxi registration, you will be able to proceed and buy the taxi insurance through us.

How will you know my taxi type from the registration?

We ask the DVLA. Simply enter your taxi registration number and we'll complete the rest. Don't worry – you can still edit the details if necessary.

Why do you need my email address?

We may email you about your policy or a claim, to let you know that your renewal date is approaching or even email you if we have some particularly good offers we think you'll be interested in. If you don't want us to email, you can opt out by mentioning this to the sales consultant on the call.

Why do I have to give you my phone number?

It's handy to have your home number in case we need to get in touch. We may call you about your policy or a claim, or to let you know that your renewal date is approaching.

Why do I have to give you my mobile number?

This is often the easiest way to get in touch. We may call you about your policy or a claim, to let you know that your renewal date is approaching or even text you if we have some particularly good offers we think you'll be interested in. If you don't want us to text, you can opt out by mentioning this to the sales consultant on the call.

Can I get insurance for additional drivers?

Yes, you can get cover for up to five named drivers. For any driver policies, please call us on 0800 116 4043#.

Can I get cover for the insured and five+ named drivers?

We can't arrange cover for more than five named drivers online. Call us on 0800 116 4043# and we may be able to help with an any driver policy.

What is counted as motoring convictions?

These are criminal offences which you have been prosecuted for, such as speeding or drink driving. They will appear on your driving licence. We can only offer you an insurance quote online if you and any additional driver have no more than five motoring convictions amongst you.

The motoring conviction I had no longer shows as points on my licence but it was less than five years ago - do you need to know about that?

We can't bring you a quote online, but if you call 0800 116 4043 we may be able to help.

The motoring conviction I had no longer shows as points on my licence but it was less than five years ago - do you need to know about that?

es, you must let us know about all driving convictions, including fixed penalties, from the last five years.

Can I get cover if I have more than five accidents or thefts?

If you call 0800 116 4043# we may be able to help.

Can I get cover if I have been refused insurance?

Simply call 0800 116 4043# and we may be able to help.

What if I have a medical condition?

You must let us know of any medical condition you have told the DVLA about.

What if I have not notified the DVLA of my medical condition?

It is a legal requirement to notify the DVLA of certain medical conditions. We can't offer you insurance until they have been notified. If you need any help please call us on 0800 116 4043#.

I have a second job; do I need to tell you?

Yes, we need to know as sometimes this could even bring you a cheaper quote for your taxi insurance depending on your occupation.

Can I get cover if I'm in full/part time education?

Yes, simply tell us when we ask your employment status.

Can I get cover if I'm not employed due to disability?

We need to know the nature of your disability so please call us on 0800 116 4043#.

Why do I need to tell you where the taxi is kept overnight?

Where you keep your taxi can affect your insurance premium. If it is kept in a locked garage this could bring you a cheaper quote for your taxi insurance.

Why do you need my postcode?

We need your postcode so that we can capture your full address to send out your policy documents.

How do I work out the value of my taxi?

We simply need an estimate of the current value of your taxi. There are many websites and guides that provide this sort of reference service.

Why do you need to know the estimated annual mileage of my taxi?

Some insurers can reduce your premium if you only do limited mileage.

What do you mean by registered keeper of the taxi?

You can find this on your taxi registration document, which is sometimes called the logbook.

I have modified my taxi; do I have to let you know?

Yes, you need to tell us if your taxi has been modified in any way from the standard manufacturer's specification e.g. signage, non-standard alloy wheels or performance enhancements.

Can I get cover if my taxi has more than one modification?

Normally we can. Please call 0800 116 4043# for a great deal.

Can I get cover if my taxi has more than six seats?

You can, just call 0800 116 4043# and we may be able to help.

My taxi has a security device. Should I let you know?

Absolutely. If a further security device has been fitted to your taxi over and above the standard manufacturer's device, this may reduce your premium.

Can I get cover if my taxi carries signage?

Yes, please tell us about your signage when you call.

Will you offer me more than one quote?

Yes, at Swinton Taxi Division we search through products from the leading insurers to bring you our most competitive quotes.

How competitive is Swinton Taxi Division insurance?

It is very competitive. To bring you cheap taxi insurance we search the leading taxi insurers to bring you our best deal for your taxi.

What if I find a cheaper price elsewhere?

We specialise in cheap taxi insurance. But if you do find cheaper insurance give us a call on 0800 116 4043# and we'll try to match it – we want to bring you the best price we can.

Can I talk to someone?

Of course you can. Simply give us a call on 0800 116 4043#.

When can my policy start?

We can only bring you a valid price within 30 days of your cover start date, as prices do vary, but you can pre-book your policy and it will start on the day you need it.

How do I make a claim?

If you need to make a claim you need to call the Emergency Motor Claims Number on 0800 040 7019#.

If I want to make some changes to the existing policy who should I call?

Just call the Swinton Taxi Division Team on 0800 116 4165# and we'll direct you to the relevant team for your insurer.

I've moved house, what do I do?

You will need to tell us your new details. Call the Swinton Taxi Division Team on 0800 116 4043#.

I'm keeping my taxi at a different postcode now, what do I do?

You will need to tell us your new details to make sure your taxi is registered at the right address. Call the Swinton Taxi Division Team on 0800 116 4043#.

I want to add a driver to my existing policy, what should I do?

Just call the Swinton Taxi Division Team on 0800 116 4043# and we'll direct you to the relevant team for your insurer.

How can I remove a driver from my existing policy?

Just call the Swinton Taxi Division Team on 0800 116 4043# and we'll direct you to the relevant team for your insurer.

I want to change the main driver on my existing policy, what should I do?

Just call the Swinton Taxi Division Team on 0800 116 4043# and we'll direct you to the relevant team for your insurer.

How can I renew my existing policy?

Simply ring the Swinton Taxi Division Team on 0800 116 4043# and we'll be happy to find our best deal for you.

Who will set up my policy?

It will be set up by the Swinton Taxi Division team who specialise in all your taxi insurance needs. Call them on 0800 116 4043#.

Can I add breakdown cover to my taxi insurance?

Yes, we have very good value breakdown cover. When you get your quote you will be asked whether you want it with or without breakdown cover.

Can I protect my no claims bonus?

Some insurers will allow you to protect your no claims bonus if you have built up 4 years or more. Your no claims bonus is a valuable asset, worth up to 65% off your annual premium, so it's well worth protecting if you can. When you get your quote, if you are eligible you will be asked whether you want to protect your no claims bonus or not. This will affect the price you pay. Your no claims bonus could have been earned on a car or a taxi.

Do you sell Driver's Legal Protection?

Yes, we have very good value Driver's Legal Protection. When you get your quote you will be asked whether you want to add Driver's Legal Protection. Remember that even if someone else causes a motoring accident, you could still face the cost and bother of finding a solicitor to help you recover your costs and uninsured losses. Find out more about Drivers' Legal Protection.

What is voluntary excess?

There may be a compulsory excess in the insurance policy you have chosen. This is the amount you would have to pay if you needed to make a claim. You could reduce your premium if you agree to pay voluntary excess as well.

Can I alter the voluntary excess?

Of course you can. When you are given your quote we'll give you this option.

How can I make my quote lower?

There are lots of ways. Here are some tips:

i. Increase your voluntary excess – the more you are prepared to pay when you make a claim, the lower your premium may be. ii. Build up your no claims bonus. If you don't claim for a number of years, the insurer will give you a bigger discount. iii. Restrict the number of named drivers on your policy. Removing just one other driver keeps the cost down - and young drivers push it up! iv. Buy a smaller taxi. Smaller taxis with small engines could mean cheaper insurance.

Can I opt out of being mailed?

Yes. Simply mention this to the sales consultant when you call the Swinton Taxi Division Team on 0800 116 4043#.

Can I use my credit card to buy?

Yes.

What other forms of insurance does Swinton offer?

a.Business Insurance
b.Public Liability Insurance
c.Car Insurance
d.Home Insurance – Buildings and Contents
e.Performance or Modified Car Insurance
f.Motorcycle Insurance
g.Travel Insurance
h.Caravan and Motorhome Insurance
i.Pet Insurance

I am looking for a good taxi insurance deal for women. Can you help?

Yes, we make it our job to search a range of top UK insurance companies to get you, as a female taxi driver, our lowest price and highest level of back-up service.

If I take out breakdown cover will I get recovery 24 hours a day?

Yes, take a look at our breakdown cover, for more details.

How quickly will you get to me if I break down?

Our typical response time is less than 40 minutes and our vulnerable customers take priority on assistance calls.

What if I need help from the breakdown service I purchased?

If your taxi breaks down please call 0800 015 5083#.

Do you have a 24-hour breakdown helpline?

Yes. Call 0800 015 5483#.

Do you also offer Public Liability?

We can offer Public Liability. For more information call on 0800 116 4043#.

I have a motorcycle, can you find insurance for me?

Yes. We have a division called Swinton Bikes, who insure motorbikes. Give us a call on 0800 092 6702#. Or get a bike quote and buy online now!

I have a motorhome can you find insurance for me?

Yes. Visit Safeguard, a division of Swinton specialising in motor home insurance. Or give us a call on 0800 068 7562# for a quote.

I have a caravan can you find insurance for me?

Yes. Visit Safeguard, a division of Swinton specialising in caravan insurance. Or give us a call on 0800 068 7562# for a quote.

I have a specialist car can you find insurance for me?

Yes. Visit Swinton Specialist, a division of Swinton specialising in insurance for performance, modified and imported cars. Give us a call on 0800 072 7678# for a quote.